Requirements:


  • Associate / Bachelor’s Degree or Technical Degree
  • 1+ year workstation, server and network support experience
  • Ability to take ownership of tasks and ensure complete resolution
  • Articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to escalate
  • Learn new technologies through self-study materials and intuition
  • Self-motivation and ability to learn new skills quickly
    Excellent written and oral communication skills 


Other Preferred Technical Knowledge:


  • Understanding of TCP/IP and troubleshooting Internet connectivity
  • Experience with routers and firewalls
  • Experience with Remote Desktop Services
  • Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Linux experience a plus

Successful candidates will have experience with the following technologies:

  • Workstations - Experience required with Windows 7 /10.
  • Servers – Experience with Windows Server Operating Systems
  • Troubleshooting and configuration of standard POP, SMTP & Exchange clients.
  • Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's references
  • Knowledge and ability with remote support methods
  • Knowledge of common protocols and client connection methods
  • Network Server - Experience required with Window 2012, 2008, 2003, Small Business Server.
  • Installation, configuration and troubleshooting server and network.
  • Support and administer file, print, remote access, and network services
  • Basic administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
  • Enterprise E-mail - Experience preferred with any of the following: Exchange 2016, 2013, 2007, Installation, configuration and troubleshooting.
  • Basic administration of enterprise e-mail application, including add/remove users and groups, configure security permissions, forward mail to other accounts, and add aliases
  • Experience with creating and managing SSL certificates

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