Requirements:


  • High School, Associate’s Degree, Bachelor’s Degree or Technical Degree
  • 1 years PC support experience
  • Quick learner and ability to receive instruction
  • Ability to take ownership of tasks and ensure complete resolution
  • Articulate technical information and convey to non-technical people
  • Passionate about delivering excellent customer service
  • Attention to detail while performing technically detailed tasks
  • Ability to deal effectively with stressful situations
  • Ability and willingness to recognize when it is necessary to escalate
  • Learn new technologies through self-study materials and intuition
  • Self-motivation and ability to learn new skills quickly
  • Excellent written and oral communication skills 


Other Preferred Technical Knowledge:


  • Proficient with Microsoft Windows 7 /10.
  • Proficient with Microsoft Office 2016 including Outlook.
  • Basic Understanding of networking including relationship between switches, patch panels and connecting nodes to a network
  • Apple, IOS, OS X experience is a plus and ability to pass Apple Certified Macintosh Technician (ACMT)
  • Basic desktop support skills to include repair / replace hardware components, configure appropriate software settings, PC imaging, and installation / configuration of hardware

Successful candidates will have experience with the following technologies:

  • Provide helpdesk technical support via phone, email, remote desktop, remote assistance and/or visiting user
  • Timely recognition, isolation, resolution and follow-up of submitted helpdesk tickets
  • Provide detailed documentation of helpdesk support
  • Basic troubleshooting and repair of desktop/laptop computers and peripherals
  • Basic troubleshooting and diagnosis of software issues
  • Assist with virus remediation and any other security-related updates or patches
  • Install and document approved software and peripherals
  • Assist with computer setups on desktop and laptop computers
  • Assist with troubleshooting and repair of network printers
  • Creation and maintenance of Remote Desktop Services Accounts
  • Develop user training and instructional materials as needed
  • Perform other duties as assigned.